Terms of Use

Agreement to Terms

By accessing or using the proud-eave website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.

Services Description

proud-eave provides professional support services for individuals navigating Australian social payment and benefit systems, including:

• Application preparation and submission assistance
• Appeal and reconsideration support
• Compliance and ongoing reporting assistance
• NDIS planning support
• Documentation coordination and review

We act as consultants and facilitators. We are not legal representatives, government employees, or decision-makers regarding benefit eligibility.

Eligibility

Our services are available to:

• Individuals aged 18 years or older
• Legal guardians acting on behalf of minors or adults under guardianship
• Authorized representatives with proper documentation

By using our services, you confirm that you meet these eligibility requirements and have the legal capacity to enter into this agreement.

Service Engagement

Initial Consultation

We provide free initial consultations to assess your situation and determine whether our services are appropriate. These consultations do not create a formal service agreement.

Service Agreement

Formal engagement begins when you:

• Select a specific service
• Agree to the associated fee
• Provide payment or enter into a payment arrangement
• Sign our service agreement documentation

Scope of Services

Services are limited to those explicitly agreed upon in writing. We reserve the right to decline service requests that:

• Fall outside our area of expertise
• Involve fraudulent or misleading representations
• Cannot reasonably be fulfilled within appropriate timeframes
• Present conflicts of interest

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and truthful information
• Respond promptly to our requests for information or documentation
• Inform us immediately of any changes to your circumstances
• Meet agreed payment obligations
• Forward all correspondence from Services Australia or relevant agencies to us immediately
• Attend required appointments and assessments
• Not misrepresent our role or authority to third parties

Fees and Payment

Service Fees

Fees for our services are clearly stated on our website and confirmed in writing before engagement. Fees are:

• Quoted in Australian dollars (AUD)
• Subject to change without notice for new engagements
• Fixed at the agreed amount for current clients regardless of subsequent price changes

Payment Terms

Unless otherwise agreed in writing:

• Initial Assessment Review: Payment due before service commencement
• Complete Application Support: 50% deposit required, balance due before final submission
• Appeal services: Payment due before appeal submission
• Ongoing services: Monthly billing with payment due within 14 days

Refunds

Refunds are provided at our discretion based on:

• Services not yet rendered
• Documented service failures on our part
• Circumstances that make service completion impossible

Refunds are not provided for:

• Unfavorable decisions from Services Australia (outcomes are not guaranteed)
• Client decisions to discontinue services after work has commenced
• Client failure to provide required information or documentation

No Guarantee of Outcomes

Important: We cannot and do not guarantee approval of any benefit application or appeal. Final decisions rest entirely with Services Australia, the National Disability Insurance Agency, or other relevant government bodies.

Our role is to:

• Ensure applications are complete and properly structured
• Present evidence in formats assessment frameworks recognize
• Manage timelines and correspondence professionally
• Maximize the probability of favorable consideration

Outcomes depend on factors beyond our control, including policy changes, assessor interpretation, and the specific criteria of each program.

Confidentiality and Privacy

We maintain strict confidentiality regarding all client information. Our handling of personal data is governed by our Privacy Policy and complies with Australian privacy law.

We share client information only:

• With your explicit consent
• As necessary to provide agreed services
• When required by law or valid legal process

Intellectual Property

All content on this website, including text, graphics, logos, and software, is owned by proud-eave or our licensors and is protected by copyright and other intellectual property laws.

You may:

• View and print pages for personal reference
• Share links to our website

You may not:

• Reproduce content for commercial purposes
• Modify or create derivative works
• Use automated systems to scrape or download content
• Remove copyright or proprietary notices

Website Use

Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Impersonate others or misrepresent your affiliation
• Interfere with other users' access to the website
• Collect personal information about other users

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties that the website will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content

While we strive for accuracy, we do not warrant that information on this website is always current, complete, or error-free.

Limitation of Liability

To the maximum extent permitted by Australian law:

proud-eave and its directors, employees, and contractors shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of income, profits, or opportunities
• Damages resulting from benefit denials or delayed approvals
• Errors or omissions in content or services
• Unauthorized access to or alteration of your data

Our total liability for any claim arising from our services shall not exceed the fees you paid for those specific services.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under Australian law.

Indemnification

You agree to indemnify and hold harmless proud-eave from any claims, damages, or expenses (including legal fees) arising from:

• Your violation of these Terms of Use
• Your violation of any law or third-party rights
• Inaccurate or fraudulent information you provide
• Your use of our services or website

Termination

By You

You may terminate your use of our services at any time by written notice. Fees for services already rendered remain payable.

By Us

We may terminate or suspend services immediately if:

• You breach these Terms of Use
• You fail to pay agreed fees
• You provide false or misleading information
• Continuing services would violate professional or legal obligations
• We determine services cannot reasonably be completed

Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.

Dispute Resolution

Before initiating legal action, parties agree to attempt good-faith negotiation to resolve disputes. If negotiation fails, disputes may be submitted to mediation before proceeding to court.

Changes to Terms

We may update these Terms of Use at any time. Changes become effective immediately upon posting to this website. Continued use of our services after changes constitutes acceptance of the modified terms.

For significant changes affecting active clients, we will provide notice via email at least 14 days before the changes take effect.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and proud-eave regarding use of our website and services.

Contact Information

For questions about these Terms of Use:

Email: [email protected]
Address: Level 7, 142 Elizabeth Street, Brisbane QLD 4000, Australia