Support services built around real needs

Each service addresses a specific stage of the social payment journey. Choose what matches your situation right now.

Initial Assessment Review

$287.50

You've started your application but aren't sure if you're on the right track. Forms are partially complete. You have some medical documentation but don't know if it's sufficient.

What we deliver

  • Complete review of your current application status
  • Gap analysis identifying missing or insufficient documentation
  • Specific recommendations for medical evidence requirements
  • Timeline assessment and deadline identification
  • Written improvement plan with prioritized actions

Timeline: 3-5 business days from receiving your documents

Best for: People who have started applications independently and want expert validation before submission

Most comprehensive

Complete Application Support

$1,450.00

From initial consultation through to approval, we handle every aspect of your application. This is full-service support for people who want certainty their application is structured correctly.

What we deliver

  • Initial eligibility assessment and strategy consultation
  • Complete form preparation and documentation compilation
  • Coordination with medical providers for required assessments
  • Evidence structuring and supporting document preparation
  • Application submission and lodgment confirmation
  • Response management for all Services Australia queries
  • Progress tracking and deadline management
  • Direct support until final decision is issued

Timeline: Initial submission typically within 3-4 weeks; total process 8-16 weeks depending on payment type

Best for: First-time applicants, complex medical situations, anyone who has been rejected previously

Appeal & Reconsideration

$875.00

You've received a rejection or an unfavorable decision. Most people don't realize that initial rejections can be overturned with properly structured appeals and new evidence.

What we deliver

  • Detailed analysis of rejection reasons and decision rationale
  • Identification of evidence gaps or presentation issues
  • New evidence sourcing and medical report coordination
  • Comprehensive appeal submission with legal precedent
  • Structured arguments addressing each rejection point
  • Administrative Appeals Tribunal preparation if required
  • All correspondence management during review process

Timeline: Appeal submission within 2 weeks; review decision typically 6-10 weeks

Best for: Anyone who has received a rejection within the last 13 weeks

Ongoing Compliance Support

$425.00

You're already receiving payments but struggling with reporting requirements, change notifications, or compliance reviews. One missed report can suspend payments immediately.

What we deliver

  • Six months of compliance management and reporting support
  • Response preparation for all Services Australia requests
  • Change of circumstance notification management
  • Income and asset reporting assistance
  • Medical review preparation and evidence coordination
  • Payment suspension prevention and restoration support

Timeline: Ongoing service over six months with monthly check-ins

Best for: Current payment recipients who find ongoing requirements overwhelming

NDIS Plan Navigation

$1,125.00

The NDIS operates completely differently from other social payment systems. Access requests require functional capacity evidence, and planning meetings determine your funding for years.

What we deliver

  • Access request preparation with functional impact evidence
  • Coordination with allied health providers for required assessments
  • Planning meeting preparation and goal structuring
  • Support need documentation and funding justification
  • Plan review and adequacy assessment
  • Plan review request support if initial plan is insufficient

Timeline: Access request preparation 2-3 weeks; full process 12-21 weeks

Best for: First-time NDIS applicants or those preparing for plan reviews

Carer Payment Assistance

$725.00

Carer Payment applications require dual documentation proving both the care recipient's needs and your caring role. The evidentiary requirements are specific and often misunderstood.

What we deliver

  • Dual eligibility assessment for both carer and care recipient
  • Care recipient medical evidence coordination
  • Caring role documentation and time commitment evidence
  • ADAT assessment preparation for adult care recipients
  • Complete application preparation and submission
  • Response management until decision

Timeline: Application preparation 3-4 weeks; assessment process 8-14 weeks

Best for: Family carers seeking payment recognition for caring responsibilities

Not sure which service fits?

We offer free initial consultations to assess your situation and recommend the right level of support. No obligation, no pressure.

Schedule a consultation

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