Privacy Policy

Introduction

proud-eave operates under Australian privacy law and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services or visit our website.

Information We Collect

Personal Information

When you engage our services, we collect:

• Name, email address, and residential address
• Date of birth and identification documents
• Medical records and health information relevant to your application
• Financial information including income, assets, and employment history
• Information about your caring responsibilities or disability status
• Correspondence and communications with our team

Automatically Collected Information

When you visit our website, we may collect:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on pages
• Referral source

How We Use Your Information

We use collected information to:

• Prepare and submit social payment applications on your behalf
• Communicate with Services Australia and other government agencies
• Coordinate with medical professionals for required assessments
• Respond to your inquiries and provide customer support
• Maintain records required by law
• Improve our services and website functionality
• Send service updates and important notifications

Legal Basis for Processing

We process your personal information based on:

• Your explicit consent when engaging our services
• Contractual necessity to fulfill our service obligations
• Legal obligations under Australian privacy and social services legislation
• Legitimate interests in operating our business effectively

Information Sharing and Disclosure

We share your information only as necessary:

With Government Agencies

We disclose information to Services Australia, the National Disability Insurance Agency, and other relevant government bodies as required to process your applications.

With Medical Professionals

We may share relevant information with your treating doctors, specialists, and allied health providers to coordinate required assessments and reports.

With Service Providers

We use trusted third-party services for secure document storage, email communications, and website hosting. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by law, court order, or government regulation.

We never sell or rent your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted transmission of sensitive data
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on confidentiality and data protection
• Limited access to personal information on a need-to-know basis

While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted online.

Data Retention

We retain your personal information for:

• Active cases: Duration of service engagement plus seven years
• Completed cases: Seven years from case closure
• Unsuccessful inquiries: Two years from initial contact
• Website analytics: 26 months maximum

Retention periods comply with Australian record-keeping requirements and allow us to respond to potential audits, appeals, or legal matters.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for processing (may affect our ability to provide services)
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us at [email protected]

Cookies and Tracking

Our website uses essential cookies to function properly. We also use analytics cookies to understand how visitors use our site. You can control cookie preferences through our cookie banner or your browser settings.

For detailed information, see our Cookies Policy.

Children's Privacy

Our services are intended for adults managing benefit applications. While we may process information about children as part of family benefit applications, we do not knowingly collect information directly from children under 18 without parental consent.

International Data Transfers

Your information is stored and processed within Australia. If we engage service providers located overseas, we ensure they provide equivalent privacy protections through contractual guarantees.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients. The "Last updated" date at the top indicates the most recent revision.

Contact Information

For privacy-related questions or concerns:

Email: [email protected]
Address: Level 7, 142 Elizabeth Street, Brisbane QLD 4000, Australia

If you believe we have not adequately addressed a privacy concern, you may contact the Office of the Australian Information Commissioner at oaic.gov.au