Let's discuss your situation
Reach out through email and we'll respond within one business day with next steps.
Email us directly
For new inquiries, case questions, or general information:
We respond to all inquiries within one business day. If your question is urgent, please mark your email subject line with "Urgent" and we'll prioritize accordingly.
Office location
Level 7, 142 Elizabeth Street
Brisbane QLD 4000
Australia
While we work with clients across Australia remotely, our Brisbane office handles all documentation processing and case coordination.
Consultation hours
Monday to Friday: 9:00 AM - 5:30 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Email inquiries received outside business hours will be responded to on the next business day.
What to include in your initial email
To help us provide the most relevant information quickly, please include:
- Brief description of your situation
- Type of social payment you're seeking or currently receiving
- Whether you have an active application or have received a decision
- Your preferred service from our offerings
- Any immediate deadlines you're facing
All initial consultations are provided at no cost and with no obligation.
What happens after you contact us
Once we receive your email, we'll review your situation and respond with an initial assessment of how we can help. This typically includes:
- Confirmation of eligibility for the payment type you're pursuing
- Recommended service level based on your current status
- Timeline estimate for your specific situation
- Next steps if you decide to proceed
If we determine your situation doesn't require paid support or falls outside our service scope, we'll explain why and provide relevant resources or referrals where possible.
Client confidentiality
All communications are treated with complete confidentiality. Information you share in initial inquiries is protected under the same privacy standards we maintain for active clients.
We never share client information with third parties except where specifically required for your application process (such as with Services Australia or medical providers), and only with your explicit consent.
For detailed information about how we handle your data, please review our Privacy Policy and GDPR compliance statement.
Frequently asked questions
Do you offer free consultations?
Yes. Initial consultations via email are always free and come with no obligation to proceed. We review your situation, assess eligibility, and recommend appropriate services at no cost.
How long does the process typically take?
Timeline varies significantly based on payment type and case complexity. Initial applications typically take 8-16 weeks from submission to decision. Appeals can take 6-10 weeks. We provide specific timeline estimates once we understand your situation.
Can you guarantee approval?
No service can ethically guarantee approval, as final decisions rest with Services Australia. We only take on cases where we believe genuine eligibility exists, and our approval rate is 87% for initial applications and 73% for appeals.
Do you work with clients outside Queensland?
Absolutely. We work with clients across all Australian states and territories. The application process is federal, so location doesn't limit our ability to provide full support remotely.
What if I've already submitted an application?
We can still help. Our Initial Assessment Review service evaluates applications already in progress and provides recommendations for strengthening them before a decision is made.